Built around store isolation and recovery.

Report a suspected vulnerability privately to security@shoplite.africa. Do not include passwords, reset links, PINs, secret keys or live customer data.

Core protections

Password recovery

Reset links expire after 30 minutes, work once, and a new request supersedes every earlier unused link. A successful reset revokes all existing ShopLite sessions. Open only the newest link delivered to the account email and never share it with support.

Responsible disclosure

Send reproduction steps, affected version and impact. Give us reasonable time to investigate before public disclosure. We will acknowledge valid reports, prioritise serious issues and communicate remediation status.

Merchant responsibilities

Use strong unique passwords, remove former staff promptly, protect unlocked devices, review unusual stock or payment activity and restore only trusted backups.